{"id":16747,"date":"2026-07-09T09:11:21","date_gmt":"2026-07-09T13:11:21","guid":{"rendered":"https:\/\/innovativemedicines.bcdn.ca\/?page_id=16747"},"modified":"2026-07-09T11:51:54","modified_gmt":"2026-07-09T15:51:54","slug":"complaints-transparency","status":"publish","type":"page","link":"https:\/\/innovativemedicines.bcdn.ca\/fr\/ethique\/complaints-transparency\/","title":{"rendered":"Complaints &amp; Transparency"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull is-light has-custom-content-position is-position-bottom-left hero tall\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim has-background-gradient\" style=\"background-color:#91999f;background:linear-gradient(360deg,#000000CB 0%,#00000033 100%)\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"1980\" height=\"1320\" src=\"https:\/\/innovativemedicines.bcdn.ca\/wp-content\/uploads\/2026\/07\/21364ed5bd2fc828f74341e8561e93ed270d3f7c-scaled.jpg\" class=\"wp-block-cover__image-background wp-post-image\" alt=\"\" data-object-fit=\"cover\" data-object-position=\"50% 38%\" style=\"object-position:50% 38%;\" srcset=\"https:\/\/innovativemedicines.bcdn.ca\/wp-content\/uploads\/2026\/07\/21364ed5bd2fc828f74341e8561e93ed270d3f7c-scaled.jpg 1980w, https:\/\/innovativemedicines.bcdn.ca\/wp-content\/uploads\/2026\/07\/21364ed5bd2fc828f74341e8561e93ed270d3f7c-300x200.jpg 300w, https:\/\/innovativemedicines.bcdn.ca\/wp-content\/uploads\/2026\/07\/21364ed5bd2fc828f74341e8561e93ed270d3f7c-1024x683.jpg 1024w, https:\/\/innovativemedicines.bcdn.ca\/wp-content\/uploads\/2026\/07\/21364ed5bd2fc828f74341e8561e93ed270d3f7c-768x512.jpg 768w, https:\/\/innovativemedicines.bcdn.ca\/wp-content\/uploads\/2026\/07\/21364ed5bd2fc828f74341e8561e93ed270d3f7c-1536x1024.jpg 1536w, https:\/\/innovativemedicines.bcdn.ca\/wp-content\/uploads\/2026\/07\/21364ed5bd2fc828f74341e8561e93ed270d3f7c-2048x1366.jpg 2048w, https:\/\/innovativemedicines.bcdn.ca\/wp-content\/uploads\/2026\/07\/21364ed5bd2fc828f74341e8561e93ed270d3f7c-744x496.jpg 744w\" sizes=\"auto, (max-width: 1980px) 100vw, 1980px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<span class=\"breadcrumbs\">\n            <span class=\"eyebrow crumb\"><a href=\"https:\/\/innovativemedicines.bcdn.ca\/fr\/ethique\/\">\u00c9thique<\/a><\/span>\n    <\/span>\n\n\n<h1 class=\"wp-block-post-title has-text-color has-white-color\">Complaints &amp; Transparency<\/h1>\n\n\n<p class=\"h4 has-white-color has-text-color\">Accountability is not just a principle, it is a practice. We publicly report on Code violations and maintain a transparent process for complaints that any Canadian can access.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Nous avons utilis\u00e9 notre Code d\u2019\u00e9thique pour \u00e9laborer, en collaboration avec nos partenaires, le <a href=\"http:\/\/innovativemedicines.ca\/wp-content\/uploads\/2016\/06\/IMC_CONCENSUS_2016_FR_HR_nobleed.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Cadre de consensus canadien pour une collaboration \u00e9thique<\/a>. Ce Cadre est une solution collective approuv\u00e9e par la <a href=\"https:\/\/www.bestmedicines.ca\/home\" target=\"_blank\" rel=\"noreferrer noopener\">Coalition pour de meilleurs m\u00e9dicaments<\/a>, la <a href=\"https:\/\/www.organismesante.ca\/\" target=\"_blank\" rel=\"noreferrer noopener\">Coalition canadienne des organismes de bienfaisance en sant\u00e9<\/a>, l\u2019<a href=\"https:\/\/www.cma.ca\/fr\" target=\"_blank\" rel=\"noreferrer noopener\">Association m\u00e9dicale canadienne<\/a>, l\u2019<a href=\"https:\/\/www.cna-aiic.ca\/fr\/home\" target=\"_blank\" rel=\"noreferrer noopener\">Association des infirmi\u00e8res et infirmiers du Canada<\/a>, l\u2019<a href=\"https:\/\/www.pharmacists.ca\/?lang=fr\" target=\"_blank\" rel=\"noreferrer noopener\">Association des pharmaciens du Canada<\/a> et M\u00e9dicaments novateurs Canada.<\/p>\n\n\n\n<p>Nous nous engageons \u00e0 nous assurer que les relations entre les patients, les professionnels de la sant\u00e9 et le secteur pharmaceutique sont fond\u00e9es sur des d\u00e9cisions \u00e9thiques et responsables. Le Cadre fournit des orientations aux personnes et aux organisations sur des activit\u00e9s comme les essais cliniques, l\u2019\u00e9ducation m\u00e9dicale continue, les conf\u00e9rences, la responsabilit\u00e9 et le financement. Il est bas\u00e9 sur les quatre principes fondamentaux suivants&nbsp;:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Veiller \u00e0 ce que l\u2019int\u00e9r\u00eat sup\u00e9rieur des patients soit au c\u0153ur de nos activit\u00e9s;<\/li>\n\n\n\n<li>Favoriser une conduite transparente et responsable;<\/li>\n\n\n\n<li>D\u00e9finir des r\u00e8gles claires sur les cadeaux, le financement et les conf\u00e9rences, l\u2019\u00e9ducation m\u00e9dicale continue et la recherche clinique;<\/li>\n\n\n\n<li>Guider un leadership national \u00e9thique.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Objectifs du Cadre<\/h3>\n\n\n\n<p>Le Cadre vise \u00e0 am\u00e9liorer les relations. Comme pour notre Code d\u2019\u00e9thique, nous nous attendons \u00e0 ce que le Cadre encourage le respect, la confiance et l\u2019\u00e9tablissement d\u2019un meilleur dialogue entre les organisations de patients, les professionnels de la sant\u00e9 et l\u2019industrie pharmaceutique.<\/p>\n\n\n\n<p>Nous visons \u00e9galement \u00e0 accro\u00eetre la confiance du public envers les \u00e9tablissements de soins de sant\u00e9 qui prot\u00e8gent le bien-\u00eatre de la population. Nous avons con\u00e7u le Cadre pour aider \u00e0 cr\u00e9er un environnement o\u00f9 les organisations de patients, les professionnels de la sant\u00e9 et les membres de l\u2019industrie peuvent avoir des discussions authentiques sur l\u2019am\u00e9lioration des r\u00e9sultats des patients.<\/p>\n\n\n\n<div class=\"wp-block-group top-margin\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><article itemscope itemtype=\"http:\/\/schema.org\/Article\" class=\"resource no-margin\">\n\t<div class=\"wp-block-columns no-margin is-not-stacked-on-mobile\">\n\t\t<header class=\"wp-block-column no-margin\" style=\"flex-basis:33%\">\n\t\t\t<a href=\"https:\/\/innovativemedicines.bcdn.ca\/fr\/ressources\/toutes-les-ressources\/canadian-consensus-framework-for-ethical-collaboration\/\" aria-label=\"Cadre de consensus canadien pour une collaboration \u00e9thique\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"232\" height=\"300\" src=\"https:\/\/innovativemedicines.bcdn.ca\/wp-content\/uploads\/2016\/06\/IMC_CONCENSUS_2016_FR_HR_nobleed-pdf-232x300.jpeg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" srcset=\"https:\/\/innovativemedicines.bcdn.ca\/wp-content\/uploads\/2016\/06\/IMC_CONCENSUS_2016_FR_HR_nobleed-pdf-232x300.jpeg 232w, https:\/\/innovativemedicines.bcdn.ca\/wp-content\/uploads\/2016\/06\/IMC_CONCENSUS_2016_FR_HR_nobleed-pdf-791x1024.jpeg 791w, https:\/\/innovativemedicines.bcdn.ca\/wp-content\/uploads\/2016\/06\/IMC_CONCENSUS_2016_FR_HR_nobleed-pdf-768x994.jpeg 768w, https:\/\/innovativemedicines.bcdn.ca\/wp-content\/uploads\/2016\/06\/IMC_CONCENSUS_2016_FR_HR_nobleed-pdf-445x576.jpeg 445w, https:\/\/innovativemedicines.bcdn.ca\/wp-content\/uploads\/2016\/06\/IMC_CONCENSUS_2016_FR_HR_nobleed-pdf.jpeg 1088w\" sizes=\"auto, (max-width: 232px) 100vw, 232px\" \/>\t\t\t<\/a>\n\t\t<\/header>\n\t\t<div class=\"wp-block-column no-margin content\" style=\"flex-basis:66%\">\n            <h2 class=\"is-style-eyebrow\">Ressources en vedette<\/h2>\n\t\t\t<h3 itemprop=\"headline\" class=\"\"><a href=\"https:\/\/innovativemedicines.bcdn.ca\/fr\/ressources\/toutes-les-ressources\/canadian-consensus-framework-for-ethical-collaboration\/\">Cadre de consensus canadien pour une collaboration \u00e9thique<\/a><\/h3>\t\t\t\n\t\t\t<p>Des organismes de sant\u00e9 canadiens de premier plan ont \u00e9labor\u00e9 le Cadre de consensus canadien pour une<br \/>\ncollaboration \u00e9thique afin de cr\u00e9er un ensemble de normes \u00e9thiques pour guider la collaboration entre les<br \/>\norganisations de patients, les professionnels de la sant\u00e9 et l\u2019industrie pharmaceutique. <\/p>\n\t\t\t<p class=\"read-more\">\n                <a href=\"https:\/\/innovativemedicines.bcdn.ca\/fr\/ressources\/toutes-les-ressources\/canadian-consensus-framework-for-ethical-collaboration\/\">En savoir plus<\/a><span>|<\/span><a target=\"_blank\" href=\"https:\/\/innovativemedicines.bcdn.ca\/wp-content\/uploads\/2016\/06\/IMC_CONCENSUS_2016_FR_HR_nobleed.pdf\">Vue<\/a><\/p>\n\t\t<\/div>\n\t<\/div> <!-- .wp-block-columns -->\n<\/article>\t<!-- #post-content -->\n\n\n<article itemscope itemtype=\"http:\/\/schema.org\/Article\" class=\"resource no-margin\">\n\t<div class=\"wp-block-columns no-margin is-not-stacked-on-mobile\">\n\t\t<header class=\"wp-block-column no-margin\" style=\"flex-basis:33%\">\n\t\t\t<a href=\"https:\/\/innovativemedicines.bcdn.ca\/fr\/ressources\/toutes-les-ressources\/canadian-consensus-framework-statement-on-reinforcing-business-ethics-and-integrity-amidst-covid-19\/\" aria-label=\"\u00c9nonc\u00e9 du Cadre de consensus canadien sur le renforcement d\u2019\u00e9thique et d\u2019int\u00e9grit\u00e9 des affaires \u00e0 la suite de la COVID-19 (en anglais seulement)\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"232\" height=\"300\" src=\"https:\/\/innovativemedicines.bcdn.ca\/wp-content\/uploads\/2020\/06\/Canadian-Consensus-Framework-Statement-on-Reinforcing-Business-Ethics-and-Integrity-Amidst-COVID-19-pdf-232x300.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" srcset=\"https:\/\/innovativemedicines.bcdn.ca\/wp-content\/uploads\/2020\/06\/Canadian-Consensus-Framework-Statement-on-Reinforcing-Business-Ethics-and-Integrity-Amidst-COVID-19-pdf-232x300.jpg 232w, https:\/\/innovativemedicines.bcdn.ca\/wp-content\/uploads\/2020\/06\/Canadian-Consensus-Framework-Statement-on-Reinforcing-Business-Ethics-and-Integrity-Amidst-COVID-19-pdf-791x1024.jpg 791w, https:\/\/innovativemedicines.bcdn.ca\/wp-content\/uploads\/2020\/06\/Canadian-Consensus-Framework-Statement-on-Reinforcing-Business-Ethics-and-Integrity-Amidst-COVID-19-pdf-768x994.jpg 768w, https:\/\/innovativemedicines.bcdn.ca\/wp-content\/uploads\/2020\/06\/Canadian-Consensus-Framework-Statement-on-Reinforcing-Business-Ethics-and-Integrity-Amidst-COVID-19-pdf-445x576.jpg 445w, https:\/\/innovativemedicines.bcdn.ca\/wp-content\/uploads\/2020\/06\/Canadian-Consensus-Framework-Statement-on-Reinforcing-Business-Ethics-and-Integrity-Amidst-COVID-19-pdf.jpg 1088w\" sizes=\"auto, (max-width: 232px) 100vw, 232px\" \/>\t\t\t<\/a>\n\t\t<\/header>\n\t\t<div class=\"wp-block-column no-margin content\" style=\"flex-basis:66%\">\n            <h2 class=\"is-style-eyebrow\">Ressources en vedette<\/h2>\n\t\t\t<h3 itemprop=\"headline\" class=\"\"><a href=\"https:\/\/innovativemedicines.bcdn.ca\/fr\/ressources\/toutes-les-ressources\/canadian-consensus-framework-statement-on-reinforcing-business-ethics-and-integrity-amidst-covid-19\/\">\u00c9nonc\u00e9 du Cadre de consensus canadien sur le renforcement d\u2019\u00e9thique et d\u2019int\u00e9grit\u00e9 des affaires \u00e0 la suite de la COVID-19 (en anglais seulement)<\/a><\/h3>\t\t\t\n\t\t\t<p>The Canadian Consensus Framework for Ethical Collaboration represents leading health<br \/>\norganizations who have created a set of ethical standards to guide collaboration among<br \/>\npatient organizations, health care professionals and the healthcare industry<\/p>\n\t\t\t<p class=\"read-more\">\n                <a href=\"https:\/\/innovativemedicines.bcdn.ca\/fr\/ressources\/toutes-les-ressources\/canadian-consensus-framework-statement-on-reinforcing-business-ethics-and-integrity-amidst-covid-19\/\">En savoir plus<\/a><span>|<\/span><a target=\"_blank\" href=\"https:\/\/innovativemedicines.bcdn.ca\/wp-content\/uploads\/2020\/06\/Canadian-Consensus-Framework-Statement-on-Reinforcing-Business-Ethics-and-Integrity-Amidst-COVID-19.pdf\">Vue<\/a><\/p>\n\t\t<\/div>\n\t<\/div> <!-- .wp-block-columns -->\n<\/article>\t<!-- #post-content -->\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Nous avons utilis\u00e9 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